We needed some expert advice at our Medieval Mile Museum in the centre of Kilkenny on how best to develop our retail experience and consequent commercial returns. Jennifer Kennedy was recommended and has made a huge positive difference to our business. Jennifer has a clear structured process based on years of practical senior retail management experience in the tourism / visitor attraction industry. Step by step she educated us on customer profiling, retail layout, merchandising, products, pricing, margins, promotions, stock management etc. Her style and method of engagement is superb. Top class it’s definitely 11 out of 10. I couldn’t recommend her highly enough.’

I could use many superlatives to describe Jennifer but one word stands out passionate.She places the client front and centre and focuses on them delivering exceptional retail experiences for their customers.Jennifer’s talent is people, the client, the craft person, the builder, the shop fitter. She brings all of these strands together seamlessly to create an authentic customer experience.

Since 2012, we have been focusing on building our brand and creating a great tour experience for our customers but until last year we had not put any emphasis on our retail experience.  Having visited some excellent tourist attractions in Ireland and abroad, we noticed that this was an area of our business with a lot of potential.From our first meeting, we knew we were on the right path with Jennifer, she is friendly, cheerful and professional, she speaks frankly and worked out a concise and achievable plan for our new retail experience. Jennifer's knowledge of the tourism industry is a real bonus as it is quite a niche market in Ireland.From layout, lighting, product design and choice, supplier links and everything in between, she was there to advise, plan and execute. This lady knows her job and she is an absolute pleasure to work with.